In a recent patient survey we asked patients what they thought of the service we currently provide and also asked for their thoughts before we change to our new appointments system which is called AccuRX.
Survey results
Overall, how satisfied are you with the current services provided by Westfield Road Surgery?
- Very satisfied – 44%
- Satisfied – 41%
- Neutral – 12%
- Dissatisfied – 3%
- Very dissatisfied – 0%
Are you aware that we have a triage service called Footfall, available through our Website?
- Yes – 41%
- No – 59%
We are introducing a new, total triage service called AccuRx for better communication and service delivery. Were you aware of this potential change?
- Yes – 65%
- No – 34%
How do you feel about this introduction of the new appointment system called AccuRX?
- Very positive – 34%
- Somewhat positive – 22%
- Neutral – 35%
- Somewhat negative – 3%
- Very negative – 6%
The following services are available. Please indicate if you are aware of them:
- Stop Smoking Clinic – 19%
- Health and Wellbeing Coaches – 14%
- Contraceptive Implant service – 17%
- Insulin Initiation for Diabetics – 7%
- In house Pharmacists – 9%
- In house Dietician – 8%
- Referral to weight management service – 8%
- In house Mental Health Nurse – 8%
- Lifestyle/wellbeing clinic – 10%
Would you be supportive of us applying for planning permission to modernise and extend our premises?
- Yes – 100%
- No – 0%
Were you aware that we were one of the top 6 rated practices for patient access and satisfaction in Milton Keynes?
- Yes – 26%
- No – 74%
Feedback and comments
Question: What aspects of our current service do you value the most?
- “Caring staff and knowledge”
- “Friendly and helpful reception staff, great GPs”
- “All the staff are fantastic”
- “Close to home, same day appointments”
- “Courtesy of doctors and reception staff”
- “The efficiency of getting repeated prescriptions”
- “The front line staff and doctors”
- “Communication is made easy”
- “Always helpful when phoning up”
- “Professional, courtesy”
- “Nine times out of ten, always get an appointment on the day 😊”
- “Easy to get appointments”
- “Quality of care to patient’s, improvements being made to booking appointments”
- “Have used ‘Ask a Doctor’ very successfully”
Question: What changes or improvements would you like to see at Westfield Road Surgery?
- “Getting results quicker”
- “More availability of appointments, which hopefully the new system will provide”
- “More doctors? Will have to see how new system works”
- “Continued telephone support for individuals that cannot use online facilities”
- “More Doctors / Nurses”
- “More appointments available on the day”
- “Stay as it is”
- “None”
- “Prompt appointments”
- “Changes to help the elderly who are unable to book appointments online”
Question: How can we better communicate our available services to you?
- “Messaging to my phone”
- “Website/email”
- “Sending details via NHS App”
- “By email”
- “Sending information to patients about the services available”
- “Generic email”
- “Leave out leaflets with all services provided”
- “A monthly newsletter”
Question: Any other feedback/suggestions to us?
- “No as I am happy with all the services I get from all the staff”
- “Other members of family do not use online services and would not want to be penalised because they still need to use traditional call in services”
- “Keep up the great service”
- “Keep up the good work”
- “Very helpful staff and doctors”
We will do our best to adhere to the suggestions and implement ideas where they are appropriate.
Of course, moving to a new appointment system won’t please everyone and it will take a little adjustment. Only two of the comments about this were negative but we must point out that we are being asked by the Govt to move to this ‘triage’ system.