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Practice Policies

Access to Patient Information

policiesConfidential patient data will be shared with the practice health team and other health professionals.  Your data may be used by those teams for clinical audit.  Information may also be required for public health care services, teaching and training. 

Data disclosed will be kept to a minimum and if possible be anonymised before disclosure. 

Confidential and identifiable information will only be disclosed without explicit consent if 

  • It is a matter of life or death or serious harm to another individual
  • It is overwhelmingly in the public interest to do so.
  • There is a legal obligation to do so

All individuals with access to your data have a professional/contractual duty of confidentiality.  If you have concerns regarding this matter, please speak to the Practice Manager. 


Complaints

Should you be unhappy with any aspect of the services we provide, you may write
to the Practice Manager who will follow up you concerns appropriately.  However,
if you prefer to write to NHS England, their contact address is: 

Complaints Officer

Hertfordshire & South Midlands Area Team

NHS England

Charter House, Parkway, Welwyn Garden City, Hertfordshire, AL8 6JL


Violent Patients

The NHS operates a zero tolerance policy with regard to violence and abuse
(actual or threatened physical violence or verbal abuse which leads to fear of a person’s safety).  The Practice has a right to remove violent patients from their list with immediate effect.  The PCT is them responsible for providing further medical care for such patients.


Patient Rights and Responsibilities

Patients have a right to expect a high standard of medical care from our Practice and we endeavour to achieve this within the  resources available.  We would ask patients not to abuse the services, for example, keeping appointments and following medical advice given.
 



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